Privacy Policy

Last updated: October 3, 2026

At LORANOOR, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how LORANOOR collects, uses, stores, and shares personal information when you visit our website, use our services, place an order, contact us, or otherwise interact with our store.

Our online store is powered by Shopify, which provides the technology that allows us to offer our products and services to you.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

Contact and Order Information

This may include:

• Your name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order details

• Products purchased or returned

• Delivery information

Payment Information

When you make a purchase, payment information is processed through our payment providers. We generally do not directly store your complete payment card details.

Payment providers may process information such as:

• Payment card details

• Payment method

• Transaction information

• Payment confirmation

Device and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from IP address

• Website pages visited

• Referring website

• Interaction with our website

• Other technical identifiers

Communications

If you contact us, we may collect the information you provide, including your name, email address, order number and the contents of your communication.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order or contact us;

• Automatically when you browse our website;

• Through cookies and similar technologies;

• Through Shopify and other service providers that help us operate our store;

• Through payment, shipping, fulfillment, customer-service and technology providers;

• Through advertising and marketing platforms, where permitted by applicable law and subject to any required consent.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

• Process your purchases;

• Process payments;

• Arrange delivery;

• Provide order confirmations and shipping updates;

• Handle returns, refunds and exchanges;

• Provide customer support.

Operating and Improving Our Website

We may use information to:

• Maintain and operate our website;

• Improve our products and services;

• Understand how customers use our website;

• Detect technical problems;

• Improve the shopping experience.

Security and Fraud Prevention

We may process information to:

• Protect our website and customers;

• Detect and prevent fraudulent transactions;

• Investigate suspicious activity;

• Maintain the security of our services.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use information to:

• Send promotional emails;

• Show relevant advertisements;

• Measure advertising performance;

• Understand interactions with our advertisements;

• Improve our marketing campaigns.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

4. Legal Bases for Processing

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

• Performance of a contract – for example, processing and delivering your order.

• Legal obligations – where we are required to process information by law.

• Legitimate interests – for example, maintaining website security, preventing fraud and improving our services, where our interests do not override your rights.

• Consent – where applicable, such as for certain marketing activities or non-essential cookies and tracking technologies.

Where we rely on your consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage and, where permitted, support advertising and analytics.

Some cookies are strictly necessary for the website to function and do not require consent where applicable law provides an exemption.

Non-essential cookies, analytics technologies and advertising trackers may require your consent before they are activated.

Where required, you can manage your cookie preferences through our cookie consent mechanism.

You may also withdraw or change your cookie preferences at any time through the available cookie settings.

For more information, please refer to our Cookie Policy.

6. Sharing Your Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Shopify – our e-commerce platform;

• Payment processors and payment providers;

• Shipping and delivery providers;

• Fulfillment and logistics providers;

• Customer service providers;

• IT and hosting providers;

• Analytics providers;

• Advertising and marketing platforms;

• Fraud prevention and security providers;

• Professional advisers, where necessary;

• Government authorities or law enforcement where legally required.

These providers may process personal information on our behalf or, depending on their role, act as independent controllers.

We do not sell your personal information as a standalone product.

7. Shopify

Our store is powered by Shopify.

Shopify provides the technology that enables us to operate our online store and may process personal information in connection with your use of our store.

Shopify may also process information to provide and improve its services.

For more information about how Shopify processes personal information, please review Shopify's privacy information.

8. Advertising and Analytics

We may use third-party advertising and analytics services to understand how visitors use our website and to measure or improve our advertising campaigns.

Depending on the technologies used and applicable law, these services may receive information such as:

• IP address;

• Device information;

• Browser information;

• Website interactions;

• Purchase or conversion information;

• Advertising identifiers.

Where required by applicable law, we will request your consent before activating non-essential advertising or analytics technologies.

9. International Data Transfers

Some of our service providers may process personal information outside the country in which you live, including outside the European Economic Area.

Where personal information is transferred outside the EEA or another jurisdiction with specific data-transfer requirements, we will use appropriate safeguards required by applicable data-protection law, where applicable.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our services;

• Complete transactions;

• Maintain business and accounting records;

• Comply with legal obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce our agreements.

The exact retention period depends on the type of information and the purpose for which it was collected.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights including:

• The right to access your personal information;

• The right to correct inaccurate information;

• The right to request deletion of your information;

• The right to restrict certain processing;

• The right to object to certain processing;

• The right to data portability in applicable circumstances;

• The right to withdraw consent where processing is based on consent.

You may exercise applicable rights by contacting us using the details below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

You may choose not to receive promotional communications from us at any time.

If you receive a marketing email from LORANOOR, you can unsubscribe by clicking the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send you essential transactional communications, such as order confirmations, shipping updates, refund notifications or other messages relating to your purchases.

13. Children's Privacy

Our website and services are not intended for children who are below the applicable age of digital consent in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

14. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or data-processing practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, you can contact us at:

LORANOOR

Email: info@loranoor.com

For privacy-related requests, please include sufficient information for us to identify your request and, where applicable, your order.

Where required by applicable law, you may also have the right to lodge a complaint with the relevant data protection supervisory authority.