Refund policy
Return & Refund Policy
Last updated: October 3, 2026
At LORANOOR, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will be happy to assist you.
30-Day Return Policy
We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be returned in the condition in which you received it. Where applicable, the product should be unused, unopened, and in its original packaging.
For hygiene and safety reasons, opened or used personal-care products may not be eligible for return where applicable law allows this exception.
To request a return, please contact us first at:
Please do not send an item back before contacting us and receiving return instructions. Returns sent without prior authorization may be delayed or may not be processed.
How to Request a Return
To request a return, please email us at info@loranoor.com and include:
- Your order number
- The reason for your return
- Your name and email address
- Photos of the product, where relevant
Once we have reviewed your request, we will provide you with the applicable return instructions, including the return address where necessary.
The return address will be provided by our customer service team after your return request has been reviewed.
Return Shipping Costs
For returns because you have simply changed your mind, the customer is responsible for the direct cost of returning the product, unless otherwise stated by LORANOOR or required by applicable law.
If you received a defective, damaged, or incorrect item, please contact us before returning it. Where the issue is covered by applicable consumer law, we will provide an appropriate solution, which may include a replacement, repair, price reduction, or refund.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you received the wrong product, please contact us as soon as possible at info@loranoor.com and provide your order number and, where possible, photographs of the issue.
We will review the situation and work with you to find an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including:
- Products that have been opened or used where hygiene or health-protection rules prevent their resale
- Products that have been damaged after delivery due to improper use or handling
- Gift cards, where applicable
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
Exchanges
If you would like a different product or variant, the simplest option may be to return your original order, where eligible, and place a new order.
Please contact us at info@loranoor.com before returning your item so we can provide the appropriate instructions.
European Union – 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the legal right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason.
This statutory right is separate from our additional 30-day return policy.
To exercise your right of withdrawal, please contact us at info@loranoor.com within the applicable 14-day period.
You are generally responsible for the direct cost of returning the goods unless we have agreed to cover these costs or applicable law requires otherwise.
The right of withdrawal may not apply in certain circumstances provided by law, including certain sealed goods that are not suitable for return for health or hygiene reasons once their seal has been broken.
Refunds
Once your returned item has been received and inspected, we will inform you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Where the statutory 14-day right of withdrawal applies, refunds will be processed in accordance with applicable consumer law. This may include the standard delivery cost paid for the original order, while additional costs resulting from a more expensive delivery option may not be refundable. We may also wait until the returned goods have been received or you provide evidence that they have been sent back, where permitted by law.
Please allow your payment provider or bank additional processing time after we have issued the refund.
Legal Guarantee
Nothing in this Return & Refund Policy affects your mandatory statutory consumer rights.
For consumers in the EU, products that are faulty or do not conform to the contract may be covered by statutory consumer guarantees. These rights are separate from our voluntary 30-day return policy.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us:
LORANOOR
📧 info@loranoor.com