Terms of service

Terms of Service

Last updated: October 3, 2026

Welcome to LORANOOR.

These Terms of Service ("Terms") govern your access to and use of the LORANOOR website, online store, products, services and related features (collectively, the "Services").

The terms "LORANOOR," "we," "us," and "our" refer to LORANOOR.

Our online store is powered by Shopify, which provides the technology that enables us to offer our Services to you.

By accessing or using our Services, or by placing an order through our website, you agree to these Terms of Service, together with our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms limits or excludes any mandatory consumer rights that apply to you under applicable law.

1. Eligibility and Use of Our Website

You may use our Services only for lawful purposes and in accordance with these Terms.

By using our website, you confirm that the information you provide to us is accurate, complete and up to date.

You must not use our Services for fraudulent, unlawful or abusive purposes, or in a manner that could damage, disable or interfere with our website or the experience of other customers.

2. Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, colors and the visual appearance of products may vary depending on your device, screen settings and other technical factors.

We reserve the right to update product information, pricing, availability and specifications when necessary.

Where a product becomes unavailable after an order has been placed, we may contact you to discuss an appropriate solution, which may include cancellation and a refund where applicable.

3. Product Information and Intended Use

Products should be used only in accordance with the applicable product instructions and information provided with the product.

LORANOOR does not guarantee that a product will produce a particular cosmetic or personal result for every customer.

Individual results may vary depending on factors including the individual, the manner of use and other circumstances.

Where products contain specific ingredients or materials, customers should review the applicable product information before use.

If you have a known allergy, sensitivity or other concern regarding an ingredient or material, you should review the product information carefully and, where appropriate, seek professional advice before using the product.

Nothing on our website should be interpreted as medical advice or as a guarantee of a medical, therapeutic or health outcome.

4. Orders

When you place an order through our website, you are submitting an offer to purchase the products selected by you.

An order is subject to acceptance and successful payment processing.

After placing an order, you will normally receive an order confirmation by email.

We reserve the right to refuse or cancel an order in reasonable circumstances, including where:

  • A product is unavailable;

  • We identify an obvious pricing or product-description error;

  • We reasonably suspect fraudulent or unauthorized activity;

  • We are unable to process payment;

  • We are unable to deliver the order to the requested destination; or

  • Cancellation is otherwise required or permitted by applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected products.

5. Prices and Payment

All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.

Any applicable delivery charges or other mandatory costs will be displayed before you complete your purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, except where required to correct an obvious error.

You are responsible for providing accurate billing and payment information.

By placing an order, you confirm that you are authorized to use the selected payment method.

6. Promotions and Discounts

Promotional offers, discount codes and special offers may be subject to additional terms.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to correct obvious errors or withdraw a promotion where necessary.

Nothing in this section affects mandatory consumer rights.

7. Shipping and Delivery

We ship orders to the destinations displayed during the checkout process.

Available delivery options, estimated delivery times and applicable shipping charges will be displayed before you complete your order where required.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, strikes or other unforeseen events.

We will take reasonable steps to assist you if a delivery is delayed or lost.

Where applicable law provides specific delivery rights or remedies, those rights remain unaffected by these Terms.

8. International Orders and Customs

For international orders, customs duties, import taxes or other charges may apply depending on the destination and applicable law.

Where such charges are legally payable by the customer and are not included in the displayed purchase price, the customer may be responsible for them.

Any applicable information about taxes, duties or delivery restrictions will be provided where required before purchase.

9. Returns, Refunds and Consumer Rights

Our returns and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits your statutory consumer rights, including applicable rights relating to withdrawal, conformity, defective products, refunds or legal guarantees.

For customers in the European Union, applicable statutory consumer protections remain in force regardless of any additional return policy offered by LORANOOR.

For hygiene-sensitive or personal-care products, certain statutory exceptions to the right of withdrawal may apply where the applicable legal conditions are met.

Please review our Return & Refund Policy for further information.

10. Legal Guarantee

Nothing in these Terms excludes or restricts any mandatory legal guarantee or statutory remedy available to consumers.

For consumers in the European Union, goods must comply with applicable statutory conformity requirements.

If you believe that a product is defective or does not conform to the contract, please contact us at:

info@loranoor.com

We will review your request and provide the remedy required under applicable law.

11. Intellectual Property

All content appearing on the LORANOOR website, including but not limited to:

  • LORANOOR trademarks and logos;

  • Product names;

  • Text;

  • Images;

  • Graphics;

  • Videos;

  • Designs;

  • Website layouts;

  • Product descriptions;

  • Marketing materials; and

  • Other original content

is owned by or licensed to LORANOOR and is protected by applicable intellectual-property laws.

You may use our website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, republish, sell, exploit or commercially use our content without our prior written permission, except where permitted by law.

12. Customer Reviews and Feedback

If you submit a review, testimonial, photograph, comment, suggestion or other content to us ("Feedback"), you remain responsible for the content you submit.

You represent that you have the necessary rights to submit the content and that it does not infringe the rights of another person.

By submitting Feedback, you grant LORANOOR a non-exclusive, worldwide, royalty-free license to use, reproduce, display and publish that Feedback for legitimate business and promotional purposes, subject to applicable law.

We may remove or refuse to publish Feedback that is unlawful, misleading, abusive, defamatory, fraudulent, offensive, or otherwise violates these Terms or applicable law.

We do not guarantee that submitted Feedback will be published.

13. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, shipping providers, analytics services, advertising platforms or external websites.

Third-party services are governed by their own terms and privacy policies.

LORANOOR is not responsible for the content, availability or privacy practices of third-party websites that we do not control.

However, nothing in this section limits any rights or remedies you may have against LORANOOR under applicable law.

14. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store.

Your purchase contract for products purchased through our website is between you and LORANOOR, not Shopify.

Shopify is not responsible for the products sold by LORANOOR or for the fulfillment of orders placed with LORANOOR.

15. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

Please review our Privacy Policy for more information.

16. Prohibited Activities

You must not use our Services to:

  • Violate applicable laws or regulations;

  • Commit fraud or facilitate fraudulent transactions;

  • Attempt to gain unauthorized access to our systems;

  • Introduce viruses, malware or other harmful code;

  • Interfere with the operation or security of our website;

  • Scrape, copy or systematically extract website content without permission;

  • Impersonate another person or entity;

  • Submit false or misleading information;

  • Abuse, threaten or harass our employees or service providers;

  • Infringe intellectual-property or other rights; or

  • Use our Services for any unlawful or unauthorized purpose.

We may take reasonable measures to protect our website, customers and business against prohibited activity.

17. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that our website will always be available, uninterrupted or completely error-free.

Temporary interruptions may occur because of maintenance, technical problems, security incidents or circumstances outside our reasonable control.

18. Errors and Corrections

We make reasonable efforts to keep the information on our website accurate.

However, occasional typographical errors, technical errors or inaccuracies may occur, including in relation to product descriptions, prices, promotions, availability or shipping information.

Where permitted by law, we reserve the right to correct such errors.

If an obvious error materially affects an order that you have placed, we may contact you to explain the error and provide you with the options available under applicable law, including cancellation and refund where appropriate.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to that limitation, LORANOOR will not be liable for losses that are not reasonably foreseeable or that are caused by circumstances outside our reasonable control.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded, including liability that cannot lawfully be excluded for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or infringement of mandatory consumer rights.

Your statutory rights as a consumer remain unaffected.

20. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, strikes, government actions, transportation disruptions, customs delays, major technical failures or widespread internet or infrastructure outages.

Where such an event affects your order, we will take reasonable steps to communicate with you and resolve the situation where possible.

21. Suspension or Termination

We may restrict or suspend access to our website where reasonably necessary to protect our website, customers or business, including in cases of suspected fraud, abuse or unlawful activity.

Any such action will be taken in accordance with applicable law.

Termination or suspension of access does not affect rights or obligations that have already arisen.

22. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

23. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

The updated Terms will apply from the effective date stated in the updated version, subject to applicable law.

We recommend reviewing this page periodically.

25. Applicable Law and Consumer Protection

These Terms are governed by the laws applicable to LORANOOR, without prejudice to any mandatory consumer-protection rules that apply in the country where you live.

If you are a consumer residing in the European Union, nothing in these Terms deprives you of protections granted to you by mandatory provisions of applicable consumer law.

Any dispute should first be addressed by contacting us so that we can attempt to resolve the matter amicably.

Consumers may also have access to applicable consumer dispute-resolution or mediation procedures under the laws of their country of residence.

26. Contact Information

If you have any questions about these Terms of Service, please contact us:

LORANOOR

Email: info@loranoor.com

Business address: [INSERT YOUR LEGAL BUSINESS ADDRESS]

Business registration number: [INSERT YOUR BUSINESS REGISTRATION NUMBER]

VAT number: [INSERT YOUR VAT NUMBER, IF APPLICABLE]

Telephone: [INSERT YOUR BUSINESS PHONE NUMBER]

These details should be kept accurate and up to date.